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Frequently Asked Questions

About Us

Our templates are for any web designer or store owner who wants to customize their Shopify store - without the need for expensive developers. We sell Shopify sections you can add to your pages to make them look out-of-this-world amazing.

Luna was created by designer-website developer duo Chloe Ford and Hana Drdla. You can read their full mission statement here.

Templates

Within 15 minutes of placing your order you’ll be sent an invitation to a Teachable account. There you can access your template code and watch a handy video on how to install it.

The sections are easiest to implement on your homepage, but we also provide instructions for how you can add the sections to any page. On Store 2.0 this is easy! For 1.0 themes, it just takes a little coding (don't worry, we'll guide you through it). Make sure to check which themes the section has been tested on before purchasing. If you’d like one of our team members to install the sections for you on any theme, then you can hire someone here.

We’ve tested our sections with most of the popular themes, but we haven’t tested them all - yet! To be sure, check the compatibility for each section by filtering by theme on our website. We’re unable to offer support if your theme isn’t listed as compatible, but if you’d like us to test on your theme then drop us an email.

Yes! Just add them like any other section, and take advantage of the new Sections Everywhere feature to easily create cosmic store pages.

Nope! For the most part, you’ll only need to copy and paste. We also include several easy styling options so you can change the colours, text, buttons and images. If you want more styling options, you can also add extra CSS right in the theme customizer. Knowing some CSS will also make it easier for you to adapt the template to any theme.

Our templates take 10-30 minutes to install and customize, depending on the level of customization you want to add. Once you've done one, the next will be even quicker!

If you want to use the template on only one website, purchase the One Website license. If you plan on using the same template for multiple websites, purchase the Unlimited Website license. It's one license per user.

Support

Due to the digital nature of our templates and installation services, we do not offer refunds or exchanges for any reason. If you have purchased a template and no longer need it, keep it safe, it might come in handy for a future project.

First things first, make sure you’ve watched the how-to video and read through the instructions.


If your question still hasn’t be answered, you have 30 days after purchase to receive template support. Simply fill out our support form and describe the problem you’re having. We’ll do our best to help you out but remember we can’t provide assistance with Shopify related questions or bugs. Search the Shopify Forums for help on those or ask in our Facebook group.

Sure, just head to our installation page and book there. You’ll need to purchase one installation per template.

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